Open e-mail confirmation to begin return and select the items
Returns & Exchange Center
How it Works
Get an e-mail with instructions and pre-paid label when approved
Mail items back within 10 days of issuing label
Common Returns Questions
Are all items Free to Return & Exchange?
We offer Free returns & exchanges only on all regular priced items.
TLF Outlet items are excluded, and the customer must pay the cost to ship items back. We will cover the cost to reship new exchanged items.
What items are non-refundable?
- Items marked as final sale.
- Free gifts or promotional items..
What items are returnable?
- Items purchased in the last 30 days.
Is it easy to return items?
Once your return/exchange is authorized, you'll receive step-by-step instructions and a prepaid shipping label via email for your package.